S.F. Admin. Code ch. 37 § 37.8

(a) Authority of Board and Administrative Law Judges. In accordance with such

     guidelines as the Board shall establish, the Board and designated Administrative Law Judges

     shall have the authority to arbitrate rental increase adjustments and to administer the rent

     increase protest procedures with respect to RAP rental units as set forth in Chapter 32 of the

     San Francisco Administrative Code.

             (b) Request for Arbitration.

                        (1) Landlords. Landlords who seek to impose rent increases which exceed the

     limitations set forth in Section 37.3(a) above must request an arbitration hearing as set forth in

     this section. The burden of proof is on the landlord. This Section 37.8(b)(1) applies, but is not

     limited, to Operating and Maintenance Expense petitions to increase base rent.

                                  (A) Where a landlord Operating and Maintenance Expense petition to

     increase base rent is granted, based upon a petition pending or filed on or after October 28,

     2003 for a property with six or more residential units, the same landlord shall not impose more

     than a total seven percent (7%) base rent increase on any unit in any five (5) year period due to

     increases in operating and maintenance costs.

                        (2) Tenants.

                                  (A) Notwithstanding Section 37.3, tenants of non-RAP rental units and

     tenants of RAP rental units in areas designated on or after July 1, 1977 may request arbitration

     hearings where a landlord has substantially decreased services without a corresponding

     reduction in rent and/or has failed to perform ordinary repair and maintenance under state or

local law and/or has failed to provide the tenant with a clear explanation of the current charges

for gas and electricity passed through to the tenant and/or imposed a nonconforming rent

increase which is null and void. The burden of proof is on the tenant.

                          (B) Tenants of RAP rental units in areas designated prior to July 1, 1977

may petition for a hearing where the landlord has noticed an increase which exceeds the

limitations set forth in Section 32.73 of the San Francisco Administrative Code. After a vacancy

has occurred in a RAP rental unit in said areas, a new tenant of said unit may petition for a

hearing where the landlord has demanded and/or received a rent for that unit which exceeds the

rent increase limitation set forth in Section 32.73 of the San Francisco Administrative Code. The

burden of proof is on the landlord.

     (c) Procedure for Landlord Petitioners.

                (1) Filing. The request for arbitration must be filed on a petition form prescribed

by the Board and shall be accompanied by such supporting material as the Board shall

prescribe, including but not limited to, justification for the proposed rental increase.

                (2) Filing Date. The petition must be filed prior to the mailing or delivering to the

tenant or tenants legal notice of the rental increase exceeding the limitations as defined in

Section 37.3.

                (3) Effect of Timely Filing of Petition. Provided a completed petition is timely

filed, that portion of the requested rental increase which exceeds the limitations set forth in

Section 37.3 and has not been certified as a justifiable increase in accordance with Section 37.7

is inoperative until such time as the Administrative Law Judge makes findings of fact at the

conclusion of the arbitration hearing.

                (4) Notice to Parties. The Board shall calendar the petition for hearing before a

designated Administrative Law Judge and shall give written notice of the date to the parties at

least ten (10) days prior to the hearing.

     (d) Procedure for Tenant Petitioners.

                (1) Filing; Limitation. The request for arbitration must be filed on a petition form

prescribed by the Board and must be accompanied by such supporting material as the Board

shall prescribe, including but not limited to, a copy of the landlord's notice of rent increase. If the

tenant petitioner has received certification findings regarding his rental unit in accordance with

37.7, such findings must accompany the petition. If the tenant petitioner has received a

notification from the Chief Administrative Officer with respect to base rent and amortization of a

RAP loan, such notification must accompany the petition. A tenant petition regarding a gas and

electricity passthrough must be filed within one year of the effective date of the passthrough or

within one year of the date the passthrough was required to be recalculated pursuant to rules

and regulations promulgated by the Board. A tenant petition regarding a water revenue bond

passthrough under Section 37.3(a)(5)(B) must be filed within one year of the effective date of the

passthrough. A tenant petition regarding a general obligation bond cost passthrough under

Section 37.3(a)(6) must be filed within one year of the effective date of the passthrough.

                (2) Notice to Parties. The Board shall calendar the petition for hearing before a

designated Administrative Law Judge and shall give written notice of the date to the parties at

least ten (10) days prior to the hearing. Responses to a petition for hearing may be submitted in

writing.

        (e) Hearings.

                (1) Time of Hearing. The hearing must be held within forty-five (45) days of the

filing of the petition. The level of housing services provided to tenants' rental units shall not be

decreased during the period between the filing of the petition and the conclusion of the hearing.

                (2) Consolidation. To the greatest extent possible, hearings with respect to a

given building shall be consolidated.

                (3) Conduct of Hearing. The hearing shall be conducted by an Administrative

Law Judge designated by the Board. Both parties may offer such documents, testimony, written

declarations or other evidence as may be pertinent to the proceedings. A record of the

proceedings must be maintained for purposes of appeal.

                (4) Determination of the Administrative Law Judge: Rental Units. Based upon

the evidence presented at the hearing and upon such relevant factors as the Board shall

determine, the Administrative Law Judge shall make findings as to whether the landlord's

proposed rental increase exceeding the limitations set forth in Section 37.3 is justified or whether

the landlord has effected a rent increase through a reduction in services or has failed to perform

ordinary repair and maintenance as required by state or local law; and provided further that,

where a landlord has imposed a passthrough pursuant to this Chapter 37, the same costs shall

not be included in the calculation of increased operating and maintenance expenses pursuant to

this subsection (4). In making such findings, the Administrative Law Judge shall take into

consideration the following factors:

                          (A) Increases or decreases in operating and maintenance expenses,

including, but not limited to, water and sewer service charges; janitorial service; refuse removal;

elevator service; security system; insurance for the property; debt service and real estate taxes

as set forth in subsections (i) and (ii); reasonable and necessary management expenses as set

forth in subsection (iii); and routine repairs and maintenance as set forth in subsection (iv).

                                    (i) For petitions filed before December 11, 2017, the Rent Board

may consider increased debt service and increased real estate taxes; provided, however, that if

the property has been purchased within two (2) years of the date of the previous purchase,

consideration shall not be given to that portion of increased debt service which has resulted from

a selling price which exceeds the seller's purchase price by more than the percentage increase

in the "Consumer Price Index for All Urban Consumers for the San Francisco-Oakland

Metropolitan Area, U.S. Department of Labor" between the date of previous purchase and the

date of the current sale, plus the cost of capital improvements or rehabilitation work made or

performed by the seller.

                                    (ii) For petitions filed on or after December 11, 2017, the Rent

Board shall not consider any portion of increased debt service, or that portion of increased real

estate taxes that has resulted from an increased assessment due to a change in ownership;

provided, however, that the Rent Board may consider that portion of increased real estate taxes

that has resulted from the completion of needed repairs or capital improvements with respect to

any petition filed on or after December 11, 2017; and provided, further, that the Rent Board may

consider increased debt service and increased real estate taxes in a petition filed on or after

December 11, 2017 pursuant to Section 37.8(e)(4)(A)(i), if the landlord demonstrates that it had

purchased the property on or before April 3, 2018 and that it had reasonably relied on its ability

to pass through those costs at the time of the purchase.

                                    (iii) For petitions filed on or after July 15, 2018, the Rent Board

may consider management expenses only to the extent those expenses are reasonable and

necessary, based on factors such as the need to provide day-to-day management of the

building; the level of management services previously required for the building; the reasonable

cost of the services in an arms-length transaction; whether any tenants have objected that the

cost and quality of the services are not in keeping with the socioeconomic status of the building’s

existing tenants; and other extraordinary circumstances.

                                    (iv) The term routine repairs and maintenance shall not include

any costs for installation or upgrade of a fire sprinkler system or fire alarm and/or detection

system attributable to the landlord’s compliance with a Fire Life Safety Notice and Order issued

by the Building Official under Sections 107A.16.1 et seq. of the Building Code or the fire code

official under Sections 109.3 et seq. of the Fire Code.

                          (B) The past history of increases in the rent for the unit and the

comparison of the rent for the unit with rents for comparable units in the same general area.

                          (C) Any findings which have been made pursuant to Section 37.7 with

respect to the unit.

                          (D) Failure to perform ordinary repair, replacement and maintenance in

compliance with applicable state and local law.

                          (E) Any other such relevant factors as the Board shall specify in rules and

regulations.

                (5) Determination of the Administrative Law Judge: RAP Rental Units.

                          (A) Rap Rental units in RAP areas designated prior to July 1, 1977. The

Administrative Law Judge shall make findings as to whether or not the noticed or proposed

rental increase exceeds the rent increase limitations set forth in Section 32.73 of the San

Francisco Administrative Code. In making such findings, the Administrative Law Judge shall

apply the rent increase limitations set forth in Chapter 32 of the San Francisco Administrative

Code and all rules and regulations promulgated pursuant thereto. The Administrative Law Judge

shall consider the evidence presented at the hearing. The burden of proof shall be on the

landlord.

                          (B) Rap rental units in RAP areas designated on or after July 1, 1977.

The Administrative Law Judge shall make findings with respect to rent increases exceeding the

limitations as set forth in Section 37.3 of this chapter. In making such findings, the

Administrative Law Judge shall take into consideration the factors set forth in subsection (4)

above and shall consider evidence presented at the hearing. The burden of proof is on the

landlord.

                (6) Findings of Fact. The Administrative Law Judge shall make written findings of

fact, copies of which shall be mailed to the parties within 30 days of the hearing.

                (7) Payment or Refund of Rents to Implement Arbitration Decision. Upon finding

that all or any portion of the rent increase is or is not justified, or that any nonconforming rent

increase is null and void, the Administrative Law Judge may order payment or refund of all or a

portion of that cumulative amount within fifteen (15) days of the mailing of the findings of fact or

may order the amount added to or offset against future rents; provided, however, that any such

order shall be stayed if an appeal is timely filed by the aggrieved party. The Administrative Law

Judge may order refunds of rent overpayments resulting from rent increases which are null and

void for no more than the three-year period preceding the month of the filing of a landlord or

tenant petition, plus the period between the month of filing and the date of the Administrative

Law Judge's decision. In any case, calculation of rent overpayments and re-setting of the lawful

base rent shall be based on a determination of the validity of all rent increases imposed since

April 1,1982, in accordance with Sections 37.3(b)(5) and 37.3(a)(2) above.

                (8) Finality of Administrative Law Judge's Decision. The decision of the

Administrative Law Judge shall be final unless the Board vacates his decision on appeal.

     (f) Appeals.

                (1) Time and Manner. Any appeal to the Board from the determination of the

Administrative Law Judge must be made within fifteen (15) calendar days of the mailing of the

findings of fact unless such time limit is extended by the board upon a showing of good cause. If

the fifteenth day falls on a Saturday, Sunday or legal holiday, the appeal may be filed with the

Board on the next business day. The appeal shall be in writing and must state why appellant

believes there was either error or abuse of discretion on the part of the Administrative Law

Judge. The filing of an appeal will stay only that portion of any Administrative Law Judge's

decision which permits payment, refund, offsetting or adding rent.

                (2) Record on Appeal. Upon receipt of an appeal, the entire administrative

record of the matter, including the appeal, shall be filed with the Board.

                (3) Appeals. The Board shall, in its discretion, hear appeals. In deciding whether

or not to hear a given appeal, the board shall consider, among other factors, fairness to the

parties, hardship to either party, and promoting the policies and purposes of this chapter, in

addition to any written comments submitted by the Administrative Law Judge whose decision is

being challenged. The Board may also review other material from the administrative record of

the matter as it deems necessary. A vote of three (3) members shall be required in order for an

appeal to be heard.

                (4) Remand to Administrative Law Judge Without Appeal Hearing. In those

cases where the Board is able to determine on the basis of the documents before it that the

Administrative Law Judge has erred, the board may remand the case for further hearing in

accordance with its instructions without conducting an appeal hearing. Both parties shall be

notified as to the time of the re-hearing, which shall be conducted within thirty (30) days of

remanding by the board. In those cases where the board is able to determine on the basis of the

documents before it that the Administrative Law Judge's findings contain numerical or clerical

inaccuracies, or require clarification, the board may continue the hearing for purposes of re-

referring the case to said Administrative Law Judge in order to correct the findings.

                (5) Time of Appeal Hearing; Notice to Parties. Appeals accepted by the board

shall be heard within forty-five (45) days of the filing of an appeal. Within thirty (30) days of the

filing of an appeal, both parties shall be notified in writing as to whether or not the appeal has

been accepted. If the appeal has been accepted, the notice shall state the time of the hearing

and the nature of the hearing. Such notice must be mailed at least ten (10) days prior to the

hearing.

                (6) Appeal Hearing; Decision of the Board. At the appeal hearing, both appellant

and respondent shall have an opportunity to present oral testimony and written documents in

support of their positions. After such hearing and after any further investigation which the board

may deem necessary the board may, upon hearing the appeal, affirm, reverse or modify the

Administrative Law Judge's decision or may remand the case for further hearing in accordance

with its findings. The board's decision must be rendered within forty-five (45) days of the hearing

and the parties must be notified of such decision.

                (7) Notification of the Parties. In accordance with item (6) above, parties shall

receive written notice of the decision. The notice shall state that this decision is final.

                (8) Effective Date of Appeal Decisions. Appeal decisions are effective on the

date mailed to the parties; provided, however, that that portion of any decision which orders

payment, refund, offsetting or adding rent shall become effective thirty (30) calendar days after it

is mailed to the parties unless a stay of execution is granted by a court of competent jurisdiction.

                (9) Limitation of Actions. A landlord or tenant aggrieved by any decision of the

Board must seek judicial review within ninety (90) calendar days of the date of mailing of the

decision.