Glastonbury, Conn., Code of Ordinances ch. 2, art. XVII § 2-305
Hearings; complaints
Operative Text
Any tenant residing in the Town of Glastonbury shall be eligible to file a complaint with the commission. A complaint must be made in writing and filed with the Glastonbury Housing Authority on the complaint form provided. A hearing on the complaint shall be scheduled within thirty (30) calendar days of the filing of a complaint. Written notice of the date, time and place of the hearing shall be given by mailing a notice thereof, by certified mail to the landlord and the tenant at least ten (10) calendar days prior to said hearing. In the event that the complaint involves a matter within the jurisdiction of a town department or any other public agency, the matter may be referred to the appropriate agency for action and the commission may concurrently exercise its powers hereunder.
Under Glastonbury Code of Ordinances ch. 2, art. XVII § 2-305, any tenant living in Glastonbury may submit a written complaint to the Glastonbury Housing Authority using the official complaint form. Once filed, a hearing must be scheduled within 30 calendar days, and both the landlord and tenant must receive certified-mail notice at least 10 days before that hearing. If the complaint touches on matters handled by another town department or public agency, the commission may refer the matter to that agency while still exercising its own authority at the same time.
Plain English — not legal advice.
Under § 2-305, a landlord named in a complaint filed with the Glastonbury Housing Authority can expect to receive written notice of the hearing date, time, and place by certified mail at least 10 calendar days in advance. Compliant operators generally keep their mailing address current with the Housing Authority so that certified-mail notices are received without delay. If the subject matter of a complaint overlaps with another town department's jurisdiction, the commission may coordinate with that agency concurrently, so a landlord may find themselves engaged with more than one body.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Section 2-305 of the Glastonbury Code of Ordinances gives every Glastonbury tenant the right to file a written complaint with the Glastonbury Housing Authority using the commission's official complaint form, triggering a hearing within 30 calendar days. Tenants receive certified-mail notice of the hearing at least 10 days beforehand, providing an opportunity to present their concerns before the commission. Tenants who believe their complaint may also fall under another town agency's authority should be aware that § 2-305 allows the commission to refer the matter and act concurrently, and tenant-rights organizations can help clarify which avenues may be available.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 11, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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