Greenwich, Conn., Town Code ch. 2, art. 18 § 2-139

(a) Within five (5) business days of receipt of the tenant's complaint on a form prescribed by the Commission available from the Department of Human Services, the Commission shall notify both parties by first class mail, and by electronic mail if the parties' electronic mail addresses are available, acknowledging receipt of the complaint and forwarding a copy of the complaint to the landlord. Such notification shall also inform the parties that the landlord is prohibited from taking any retaliatory actions against the tenant due to the filing of the complaint. It shall also inform the parties that, until a decision on the complaint is made by the Commission, the tenant is obligated to continue to pay the landlord the last agreed upon rent, and that an eviction by the landlord based upon non-payment of rent cannot be initiated against a tenant who continues to pay the last agreed upon rent during the pendency of the fair rent commission proceeding.
(b) Prior to a hearing being scheduled on the complaint, both parties shall attempt to reach a mutually satisfactory resolution of the complaint by engaging in an informal mediation in good faith with a staff member of the Department of Human Services, or its designee within thirty (30) days of the filing of the complaint. If informal mediation does not resolve the complaint, a hearing on the complaint shall be scheduled before the Commission no later than thirty (30) days thereafter, unless impracticable so long as a hearing is scheduled within the next thirty (30) days. Written notice of the date, time, and place of the hearing shall be given to the parties to the complaint at least ten (10) days prior to the hearing by first class and certified mail, and by electronic mail if electronic email addresses are available.
(c) The Commission shall render its decision at the same meeting at which the hearing on the complaint is completed, or no later than thirty (30) days following such date unless the landlord and tenant both agree to extend the date for decision for another thirty (30) days.