Buffalo Grove — Ch. 15.36 Residential Rental Housing Program § 15.36.100
Owner responsibility
Operative Text
A. The owner of a rental residential property shall maintain a record for each property with the full legal names of every tenant in each dwelling unit. B. The owner or property agent of a rental residential property shall provide each tenant with the name and telephone number of a responsible person who, in emergency situations, will be available on a twenty-four-hour basis and who has the authority to make repairs as needed.
Buffalo Grove Ch. 15.36 § 15.36.100 establishes two baseline record-keeping and communication requirements for residential rental properties. First, property owners must keep a record listing the full legal names of every tenant in each dwelling unit. Second, owners or their property agents must give each tenant contact information—specifically a name and phone number—for a responsible person who is reachable around the clock and empowered to authorize or carry out emergency repairs.
Plain English — not legal advice.
Under § 15.36.100, compliant operators in Buffalo Grove generally maintain an up-to-date roster for each rental property that captures the full legal names of all tenants in every unit. They also ensure that each tenant receives written or verbal notice of a designated emergency contact—someone available 24 hours a day who holds actual authority to approve and arrange repairs. Property managers acting on behalf of an owner can fulfill the emergency-contact disclosure requirement, but the underlying record-keeping obligation rests with the owner.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Section 15.36.100 gives tenants in Buffalo Grove the right to receive the name and phone number of a responsible person who can be reached at any hour and who has the power to address emergency repair situations. If a landlord or property agent has not provided this contact information, that gap may be relevant when raising concerns about habitability or emergency responsiveness. Tenants who believe this provision is not being followed may wish to contact the Village of Buffalo Grove's code enforcement or housing program office, or consult a local tenant-rights organization for guidance on available options.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 6, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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