Country Club Hills — Ch. 19 Fair Housing § 19.10.03
Investigation
Operative Text
Within thirty (30) calendar days after a complaint has been served, the Community Relations Director shall conduct an investigation of the complaint and shall determine either that: A. There are reasonable grounds to believe that a violation of Article 4 or Article 6 has occurred, in which case the Community Relations Director shall then initiate the conciliation process of Section 19.10.04 ; or, B. There are not reasonable grounds to believe that a violation of Article 4 or Article 6 has occurred, in which case the Community Relations Director shall then dismiss the complaint by preparing a written notice of dismissal, including the reasons therefore, and notify the parties of the dismissal, within five (5) days, by serving a copy of the notice of dismissal by certified mail on the parties. The notice of dismissal shall advise the complainant at the same time, that he may appeal by written request with the City Council for a review of the complaint. By a majority vote, the City Council may overrule the dismissal and refer the complaint to the Community Relations Director for conciliation pursuant to Section 19.10.04 .
Under Country Club Hills Ch. 19 Fair Housing § 19.10.03, once a fair housing complaint is served, the Community Relations Director has 30 calendar days to investigate and reach one of two conclusions: either there are reasonable grounds to believe a violation of Article 4 or Article 6 occurred, triggering a conciliation process, or there are not, resulting in a written dismissal sent by certified mail within five days. A dismissed complainant retains the right to appeal to the City Council in writing, and a majority vote of the Council can overturn the dismissal and send the matter to conciliation. This provision establishes the procedural timeline and decision points that govern how fair housing complaints move through the local system.
Plain English — not legal advice.
Property owners and managers subject to Country Club Hills Ch. 19 Fair Housing § 19.10.03 should be aware that a served complaint triggers a mandatory 30-day investigation window during which the Community Relations Director evaluates whether reasonable grounds exist for a violation finding. Compliant operators generally maintain thorough documentation of their housing practices and communications so they can respond promptly if contacted during an investigation. If a complaint is dismissed, operators should note that the complainant retains an appeal right to the City Council, meaning the matter could be referred back to conciliation even after an initial dismissal.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Under § 19.10.03 of Country Club Hills Ch. 19 Fair Housing, tenants who have filed a complaint can expect the Community Relations Director to complete an investigation within 30 calendar days of the complaint being served and to receive a written outcome. If the complaint is dismissed, the dismissal notice sent by certified mail must explain the reasons, and it must also inform the complainant of the right to appeal to the City Council by written request. Tenants who believe a dismissal was unwarranted may pursue that appeal path, and a majority City Council vote can override the dismissal and direct the matter toward conciliation under Section 19.10.04; tenant-rights organizations familiar with local fair housing procedures can help explain these options.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 9, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
Effective Timeline
References In
Rules and statutes that cite this regulation