Countryside Title 8 Ch. 14 Residential Rental Housing § 8-14-4-1
TENANT ACCESS TO OWNER OR OWNER’S AGENT
Operative Text
The owner or owner’s agent of a Rental Residential Property shall provide each tenant or occupant with the name and telephone number of a responsible person, or managing agent, who in emergency situations will be available on a twenty-four (24) hour basis and who has the authority to make repairs as needed for occupancy. (Ord. 15-40-O, 9-9-2015; amd. Ord. 21-36-O, 9-22-2021; Ord. 25-29-O, 10-22-2025)
Under Countryside Title 8 Ch. 14 Residential Rental Housing § 8-14-4-1, owners or their agents of residential rental properties are required to give every tenant or occupant the name and phone number of a responsible person or managing agent. That contact must be reachable around the clock in emergency situations and must have the authority to authorize or carry out necessary repairs. The rule ensures tenants always have a direct line to someone empowered to address urgent habitability issues.
Plain English — not legal advice.
Countryside Title 8 Ch. 14 § 8-14-4-1 places a clear disclosure obligation on rental property owners and managers: each tenant and occupant must receive, in writing, the name and direct telephone number of a designated responsible person or managing agent. That individual must genuinely be reachable 24 hours a day for emergencies and must hold actual authority to approve and arrange repairs — not merely relay messages. Compliant operators typically update this contact information promptly whenever the designated person or agent changes and confirm that new tenants receive it at or before move-in.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Section 8-14-4-1 of the Countryside Residential Rental Housing code gives tenants and occupants the right to receive the name and 24-hour phone number of a responsible person or managing agent who can authorize emergency repairs. If this information was never provided, or if the contact is unreachable during an emergency, that may constitute a violation of this provision. Tenants who believe their landlord is not complying can document the issue, contact the appropriate Countryside municipal enforcement office, or reach out to a local tenant-rights organization to understand available options.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 10, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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