Hazel Crest — Ch. 14 Housing § 14-50
Investigation
Operative Text
Within thirty (30) calendar days after a complaint has been received or initiated by the commission, the administrator shall conduct an investigation of the complaint and shall determine either that: (a) There are reasonable grounds to believe that a violation of this article has occurred, in which case the administrator shall then initiate the conciliation process of section 14-51 ; or (b) There are no reasonable grounds to believe that a violation of this article has occurred, in which case the administrator shall then dismiss the complaint by preparing a written notice of dismissal, including the reason therefor, and notify the parties of the dismissal, within five (5) days, by serving a copy of the notice of dismissal by certified mail on the parties. The notice of dismissal shall advise the complainant of his or her right to appeal under this section. Within fourteen (14) days of receipt of the notice of dismissal, the complainant may appeal by filing a written request with the commission for a review of the complaint. By a majority vote, the commission may overrule the dismissal and refer the complaint to the administrator for conciliation pursuant to section 14-51 .
Hazel Crest Ch. 14 Housing § 14-50 establishes a structured investigation timeline for housing complaints. Once a complaint is received or initiated, the administrator has 30 calendar days to investigate and decide whether reasonable grounds exist for a violation. If grounds are found, the matter moves to conciliation; if not, the complaint is dismissed in writing with notice sent by certified mail, and the complainant retains the right to appeal that dismissal to the commission within 14 days.
Plain English — not legal advice.
Under Hazel Crest Ch. 14 Housing § 14-50, property owners and managers named in a complaint can expect a formal investigation to begin promptly and conclude within 30 days. Compliant operators typically maintain thorough records of their housing practices so they can respond clearly if the administrator reaches out during the investigation period. If the complaint is dismissed, both parties are notified by certified mail, and operators should be aware that a complainant may still appeal the dismissal to the commission.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Hazel Crest Ch. 14 Housing § 14-50 gives tenants who file a housing complaint the assurance that an investigation must be completed within 30 calendar days. If the administrator finds no reasonable grounds and dismisses the complaint, tenants have the right to receive written notice of that dismissal by certified mail, along with an explanation of the reasons. Within 14 days of receiving that notice, a complainant may file a written appeal with the commission, which can overturn the dismissal by majority vote and refer the matter to conciliation — tenant-rights organizations can help explain what this process involves.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 9, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
Effective Timeline
References In
Rules and statutes that cite this regulation