Mascoutah — Ch. 13 Fair Housing Code § 13-1-23
Complaints
Operative Text
(a) Any person aggrieved in any manner by a violation of any provisions of this Code may file with the city council a written verified complaint setting forth his grievance. The complaint shall state: (1) The name and address of the complaint; (2) The name and address of the person against whom the complaint is brought, if known to the complainant; and (3) The alleged facts surrounding the alleged violation of this Code; and such complaint shall state the name and address of all persons believed to have knowledge concerning the alleged facts. (b) After the filing of any complaint, the city council shall serve a copy of the complaint on the party or parties charged.
Mascoutah's Fair Housing Code § 13-1-23 establishes a formal complaint process for anyone who believes they have been harmed by a violation of the Code. A written, verified complaint must be submitted to the city council and must include the complainant's identifying information, the respondent's identifying information if known, a description of the alleged facts, and the names of any witnesses with relevant knowledge. Once a complaint is filed, the city council is required to serve a copy of it on the party or parties named in the complaint.
Plain English — not legal advice.
Under § 13-1-23, property owners and managers should be aware that any person who believes they have been aggrieved by a Fair Housing Code violation may initiate a formal complaint process with the Mascoutah city council. Compliant operators generally maintain clear records of their housing practices and communications, since a filed complaint triggers formal notification and review. Receiving a copy of a complaint served by the city council signals the start of a process that may require a substantive response.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Section 13-1-23 of Mascoutah's Fair Housing Code gives anyone who believes they have experienced a Code violation the right to file a written, verified complaint directly with the city council. The complaint should include your own contact information, the respondent's information if you know it, a description of the alleged facts, and the names of anyone with relevant knowledge of the situation. Tenant-rights organizations and legal aid services can help individuals understand what information to include and what to expect after the city council serves the complaint on the named party.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 9, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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