Normal — Div. 25.19 Residential Tenant Notice § 25.19-5
ACCESS TO A RENTAL UNIT
Operative Text
A tenant may not unreasonably withhold consent to the landlord to enter the rental unit to show the rental unit to prospective or actual purchasers, mortgagees, or tenants, inspect the premises, make necessary or agreed repairs, supply necessary or agreed services, or make alterations or improvements. The landlord shall not enter a rental unit without first delivering reasonable notice to the tenant at least 12 hours before the entry. A landlord shall not enter a rental unit outside the hours of 9:00 a.m. to 8:00 p.m. on weekdays and 11:00 a.m. and 8:00 p.m. on weekends. Before entering a rental unit, the landlord shall knock on the door and provide the tenant a reasonable opportunity to answer. HISTORY Adopted by Ord. 5960 on 11/6/2023
Normal Division 25.19, Section 25.19-5 establishes a mutual framework governing landlord access to occupied rental units. Tenants are required to provide consent for entry in a defined set of circumstances—such as showings, inspections, repairs, and improvements—and may not withhold that consent unreasonably. At the same time, landlords must give at least 12 hours' advance notice, limit entry to weekday hours of 9:00 a.m.–8:00 p.m. or weekend hours of 11:00 a.m.–8:00 p.m., and knock and allow a reasonable opportunity to answer before entering.
Plain English — not legal advice.
Under § 25.19-5, compliant property owners and managers document the notice they deliver to tenants at least 12 hours before any planned entry, whether for showings, inspections, repairs, or improvements. They schedule all entries within the permitted time windows—9:00 a.m. to 8:00 p.m. on weekdays and 11:00 a.m. to 8:00 p.m. on weekends—and always knock and wait for a reasonable opportunity for the tenant to respond before entering. Maintaining written records of notices and entry logs is a common practice among operators seeking to demonstrate compliance with this provision.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Section 25.19-5 gives tenants the right to expect at least 12 hours' advance notice before a landlord enters, entry only during the specified daytime hours, and a knock with a reasonable opportunity to answer. Tenants retain the right to withhold consent when a landlord's purpose falls outside the permitted reasons or when proper notice has not been given. Tenants who believe their rights under § 25.19-5 have been violated may consider documenting the incident in writing, raising the violation in any relevant housing proceeding, or reaching out to a local tenant-rights organization for general guidance.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 6, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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