Pana — Ch. 11 Human Relations § 11-27
Filing of complaints
Operative Text
(a) A handicapped discrimination complaint shall be filed in writing or verbally, shall contain the name and address of the person filing it and shall briefly describe the alleged violation of the regulations. (b) A complaint shall be filed within five (5) days after the complainant becomes aware of the alleged violation. Processing of allegations of discrimination occurring before this grievance procedure was in place will be considered on a case-by-case basis.
Under Pana Ch. 11 Human Relations § 11-27, a complaint alleging handicapped discrimination may be submitted either in writing or verbally and must include the complainant's name, address, and a brief description of the alleged violation. The complaint must be filed within five days of the complainant becoming aware of the alleged violation. Allegations involving discrimination that occurred before the current grievance procedure was established are evaluated individually on a case-by-case basis.
Plain English — not legal advice.
Under § 11-27, property owners and managers should be aware that residents or applicants may file handicapped discrimination complaints either verbally or in writing within five days of becoming aware of an alleged violation. Compliant operators typically maintain clear records of any accommodation requests, communications, and relevant interactions so that they are prepared to respond if a complaint is filed. Familiarity with this provision helps operators understand the timeline and format through which grievances may be initiated.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Section 11-27 gives individuals who believe they have experienced handicapped discrimination the right to file a complaint either verbally or in writing, making the process accessible regardless of one's ability to submit formal documentation. The complaint must include your name, address, and a brief description of the alleged violation, and must generally be filed within five days of becoming aware of the issue. Those with concerns about older incidents that predate the current grievance procedure may still have their allegations considered, and consulting a tenant-rights organization can help clarify available options under this provision.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 9, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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