Pana — Ch. 11 Human Relations § 11-28
Investigation
Operative Text
An investigation, as may be appropriate, shall follow a filing of a handicapped discrimination complaint. The investigation will be conducted by the director of the office of planning and development of the city. These rules contemplate informal but thorough investigations, affording all interested persons and their representatives, if any, an opportunity to submit evidence relevant to a complaint. Under 31 C.F.R. 51.55(d)(2), the city need not process complaints from applicants for employment or from applicants for admission to post-secondary educational institutions.
Under Pana Ch. 11 Human Relations § 11-28, when a handicapped discrimination complaint is filed, an investigation is triggered and carried out by the city's director of the office of planning and development. The process is designed to be informal yet thorough, giving all interested parties and their representatives a fair chance to submit relevant evidence. Notably, the city is not required under 31 C.F.R. 51.55(d)(2) to process complaints brought by job applicants or applicants seeking admission to post-secondary educational institutions.
Plain English — not legal advice.
Under § 11-28, property owners and managers subject to a handicapped discrimination complaint should be aware that the city's director of the office of planning and development will conduct the investigation. Compliant operators generally cooperate with the informal investigative process by making relevant records and representatives available when requested. Understanding that the investigation is designed to be thorough—even if informal—helps operators respond appropriately to any requests for evidence.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Section 11-28 establishes that filing a handicapped discrimination complaint sets an investigation in motion, conducted by the director of the office of planning and development. As an interested party, a tenant or their representative has the right to submit evidence relevant to the complaint during this informal process. Those who believe they have experienced handicapped discrimination may wish to consult a tenant-rights organization or legal aid resource to understand how to present evidence effectively within this framework.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 9, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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