South Holland — Ch. 8.5 Housing § 8.5-126
Investigation
Operative Text
(a) The administrator shall order a prompt investigation of the complaint, completing such an investigation within sixty (60) calendar days after the filing of the complaint. (b) Unless it is impossible to do so, upon review of the report and within sixty (60) calendar days after the filing of the complaint, the administrator shall determine whether there is substantial evidence that the alleged ordinance violation has been committed or is about to be committed. (c) If the administrator is unable to make the determination within sixty (60) calendar days after the filing of the complaint, the administrator shall notify the complainant and respondent in writing of the reasons for not doing so. (d) If the administrator determines that there is no substantial evidence, the complaint shall be dismissed. The reasons for the dismissal shall be set forth in writing and served upon the complainant and respondent(s) and the complainant notified that he or she may seek review of the dismissal order before the housing practices review board. The complainant shall have thirty (30) calendar days from receipt of notice to file a request for review by the housing practices review board. The housing practices review board shall: (1) Uphold the finding of insubstantial evidence, or (2) Reverse the finding of insubstantial evidence and remand the complaint to the administrator for conciliation and/or hearing pursuant to section 8.5-127 (b). If the housing practices review board upholds the finding of insubstantial evidence, such action constitutes the decision of the housing practices review board for purposes of the appeal procedures specified in section 8.5-151 . (e) In making a determination whether there is substantial evidence, the administrator shall consider any evidence or information submitted by the complainant or respondent during the investigation.
South Holland Ch. 8.5 § 8.5-126 establishes a structured timeline and process for investigating housing complaints filed under the ordinance. The administrator must complete an investigation and reach a determination about whether substantial evidence of a violation exists within 60 calendar days of the complaint being filed, notifying both parties in writing if that deadline cannot be met. If the administrator finds insufficient evidence, the complaint is dismissed with written reasons, but the person who filed the complaint retains the right to seek review of that dismissal before the housing practices review board within 30 days of receiving notice.
Plain English — not legal advice.
Under South Holland Ch. 8.5 § 8.5-126, property owners and managers named as respondents in a housing complaint can expect the administrator to conduct a prompt investigation and issue a determination within 60 calendar days. Operators who are responsive during the investigation — submitting relevant evidence or information as contemplated by subsection (e) — generally ensure their perspective is part of the record the administrator considers. If the complaint is dismissed for lack of substantial evidence, respondents are served with the written dismissal, and the complainant may still seek review before the housing practices review board, so the matter may not be fully resolved at the dismissal stage.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
South Holland Ch. 8.5 § 8.5-126 gives tenants who file housing complaints the assurance that an investigation must be completed and a determination made within 60 calendar days, with written notice required if that timeline cannot be met. Complainants are also entitled to submit evidence or information during the investigation under subsection (e), which the administrator must consider. If a complaint is dismissed for lack of substantial evidence, the complainant has 30 calendar days from receipt of the dismissal notice to request a review before the housing practices review board — a tenant-rights organization or housing advocate may be able to help a complainant understand that review process.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 10, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
Effective Timeline
References In
Rules and statutes that cite this regulation