Spring Valley CHAPTER 11 RESIDENTIAL RENTAL PROPERTY § 3-11-10
OWNER RESPONSIBILITY
Operative Text
(A) The owner of a rental residential property shall maintain a record for each property with the full legal names of every tenant or occupant residing in each dwelling unit or rooming unit. (B) The owner or property agent of a rental residential property shall provide each tenant or occupant with the name and telephone number of a responsible person who, in emergency situations, will be available on a 24-hour basis and who has the authority to make repairs as needed. The owner shall also cause said information to be posted and maintained within the main entryway of every rental residential structure. (C) The owner of a rental residential property shall make available to the City official, upon request, the tenant and occupant records required to be maintained under this section. (Ord. 1643, 10-10-2016)
Spring Valley CHAPTER 11 § 3-11-10 establishes three baseline responsibilities for owners of residential rental property. Owners must keep a record of the full legal names of all tenants and occupants in each unit, provide every tenant or occupant with the name and phone number of a 24-hour emergency contact who can authorize repairs, and post that contact information in the main entryway of the building. Owners are also required to make these tenant and occupant records available to City officials upon request.
Plain English — not legal advice.
Under Spring Valley § 3-11-10, compliant rental property operators generally maintain an up-to-date roster of all tenants and occupants by full legal name for each unit or rooming unit. They also ensure that every tenant and occupant receives written notice of a responsible contact person's name and phone number — someone reachable around the clock with authority to approve repairs — and that this same information is visibly posted and kept current in the building's main entryway. Keeping these records organized and accessible allows operators to respond promptly when a City official requests them.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Section 3-11-10 of Spring Valley's residential rental code gives tenants and occupants the right to receive their landlord's or property agent's emergency contact information, including the name and phone number of someone available 24 hours a day who can authorize repairs. Tenants can also expect to see this information posted in the main entryway of their building. If this information has not been provided or posted, tenants may consider contacting the relevant Spring Valley City office to report the concern, or reaching out to a local tenant-rights organization for guidance on available options.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 11, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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