Robbinsdale, Minn., Mun. Code § 425.31 (2026) § 425.32
Excessive call violation notice and procedures
Operative Text
Subd. 1. Notice . Upon determination by the city manager that a licensed rental dwelling was used in violation of the excessive call provisions listed in sections 425.31 , subdivision 14(c), the city manager shall cause written notice to be made to the owner of the violation(s). The written notice must be given as specified in Section 927.07 (including right to appeal as specified in Section 927.09 ). (Added, Ord. No. 10-13; Amended, Ord. No. 21-12) Subd. 2. In addition to procedural requirements specified in Section 927.07 , property owners must take action to resolve nuisance conduct at their rental properties as follows: (a) After the first and second occurrence of nuisance conduct within any 365-day period at the same unit or involving the same tenant, the city shall notify the owner and tenant of the nuisance conduct by first class mail and by sending an email to the property manager contact. Such notice shall direct the owner to take steps to prevent further nuisance conduct. (b) After the third occurrence of nuisance conduct within any 365-day period at the same unit or involving the same tenant, the city shall notify the owner and the tenant of the nuisance conduct by first class mail and by sending an email to property manager contact. Within 10 days of the date of the notice, the owner must supply a written report of all actions taken by the owner since the first and second occurrence of nuisance conduct and actions the owner intends to take to prevent further nuisance conduct. (c) After the occurrence of excessive calls at the same unit or involving the same tenant, if the property owner fails to diligently pursue correction of the situation, the City Council may fine, suspend, revoke, or not renew the rental license for the rental unit. The hearing before the City Council after the occurrence of excessive calls is a civil hearing, and the Council will make its determination based on a “fair preponderance of the evidence.” It is not necessary that criminal charges be filed in order for the city to fine, suspend, revoke, or not renew a rental license and a dismissal or acquittal of criminal charges does not prohibit the city from taking action against a license. (Added, Ord. No. 21-12) Additional nuisance service fees as outlined in section 927 (repeat nuisance service calls) shall be assessed to the property, if applicable, as well as any other legal remedies as noted in Section 927.11 . Any outstanding fees must be paid prior to the City renewing a rental license for the licensed property. Special assessment of the prior year’s fees as a result of non-payment does not qualify as a fee payment. (Added, Ord. No. 10-13; Amended, Ord. No. 21-12) Subd. 3. Recovery of fees . Any unpaid fees resulting from violations of this section, may be collected by appropriate legal means. (Added, Ord. No. 10-13; Amended, Ord. No. 21-12)
Robbinsdale § 425.31–425.32 establishes a graduated response system for rental properties that generate excessive service calls or nuisance conduct. After the first and second incidents within a 365-day period, the city notifies the owner and tenant by mail and email; after a third incident, the owner must submit a written corrective action report within 10 days. If the property owner fails to diligently address the problem, the City Council may fine, suspend, revoke, or decline to renew the rental license based on a civil 'fair preponderance of the evidence' standard, and any unpaid nuisance service fees must be cleared before a license can be renewed.
Plain English — not legal advice.
Under Robbinsdale § 425.31–425.32, compliant rental property operators maintain current contact information with the city so that first-class mail and email notices reach them promptly. After a first or second nuisance occurrence within a 365-day window, operators document and implement corrective steps; after a third occurrence, they prepare and submit a written report within the 10-day deadline detailing past and planned remedial actions. Operators also ensure that any nuisance service fees assessed under Section 927 are paid in full before a license renewal is sought, since special assessments resulting from non-payment do not satisfy the fee-payment requirement.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Under Robbinsdale § 425.31–425.32, tenants are entitled to receive written notice from the city by first-class mail when nuisance conduct at their unit is recorded, and they have the right to appeal as specified in Section 927.09. Tenants should be aware that repeated nuisance occurrences can trigger a City Council hearing that may result in the suspension or revocation of the rental license for their unit, conducted under a civil 'fair preponderance of the evidence' standard rather than a criminal one. Tenants who believe a notice was issued in error or who have questions about their rights under this provision may wish to consult a local tenant-rights organization or review the appeal procedures outlined in Section 927.09.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 13, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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