Shakopee, Minn., Mun. Code ch. 117 (2026) § 117.07
Complaint Procedure
Operative Text
Any individual may file a complaint related to the condition or licensing status of a Property or Unit on forms created by the City. The identity of any person filing a complaint about violations of state law or local ordinance concerning the use of real property, and any information that would identify such person, is classified as confidential information under M. S. § 13.44. No employee or agent of the City may release or reveal such information unless required by law. Complaints related to the condition of the Property or Unit.The City will notify the Licensee, with a copy to the Tenant(s), of the existence of the complaint regarding the condition of the Property or Unit that, if true, constitutes a violation of this section and allow the Licensee forty-eight (48) hours to correct the issue or develop a plan to correct the issue. If necessary, the City will contact the Licensee to schedule an inspection. If the Licensee fails to provide access to the City for inspection at the agreed upon time, the Licensee must pay the cost of the inspection prior to scheduling of another inspection. If, following the inspection, the complaint is substantiated, the Licensee must pay the cost of the inspection. Once the repairs have been completed in a satisfactory manner, a notice of compliance will be issued to the Licensee, with a copy to the Tenant(s). Failure to correct the violations as ordered may be grounds for Adverse Action. Complaint related to License. Upon receipt of a complaint and verification that a Property or Unit is not licensed, the City will inform the Owner in writing, with a copy to the Tenant(s), that the Owner has sixty (60) days to either:Comply with the terms of this chapter by applying for a license for the Property or Unit and paying all applicable fees; or Cease rental operations. (O2022-009, passed 04-05-2022) HISTORY Adopted by Ord. O2022-009 Establishing Residential Rental Licensing on 4/5/2022
Shakopee Ch. 117 § 117.07 establishes a formal complaint process through which any person may report concerns about a rental property's physical condition or its licensing status using City-provided forms. Complainant identities are protected as confidential under Minnesota Statute § 13.44, meaning City employees and agents are generally prohibited from disclosing who filed a complaint. When a condition complaint is verified, the property owner (Licensee) is given 48 hours to fix the problem or present a correction plan, and if a licensing violation is confirmed, the owner has 60 days to either obtain a license or stop renting the unit.
Plain English — not legal advice.
Under Shakopee Ch. 117 § 117.07, compliant operators typically respond promptly when the City notifies them of a condition complaint, either correcting the issue or submitting a correction plan within the 48-hour window provided. Operators should be prepared to grant City inspectors access at the agreed-upon time, since failing to do so requires paying inspection costs before a new inspection can be scheduled — and a substantiated complaint also triggers an inspection fee. If a licensing complaint is filed and the property is found to be unlicensed, § 117.07 gives the owner 60 days to apply for a license and pay applicable fees or cease rental operations, making timely licensing a key compliance practice.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Shakopee Ch. 117 § 117.07 gives tenants — and any other individual — the right to file a complaint about a rental unit's condition or its licensing status using forms provided by the City, and the law protects the complainant's identity as confidential under M.S. § 13.44. When a condition complaint is filed, tenants are entitled to receive a copy of the City's notice to the Licensee, and once repairs are completed satisfactorily, a notice of compliance is also copied to tenants. Tenants who believe their unit is unlicensed or in violation of this section may consider contacting the City of Shakopee directly, or reaching out to a local tenant-rights organization to better understand the options available under § 117.07.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 13, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
Effective Timeline
References Out
No outbound references recorded yet for this provision.
References In
No inbound references recorded yet for this provision.