Great Neck Plaza, N.Y., Code of Ordinances ch. 124 (eCode360 ed. 2026) § 124-49
On-site superintendent and personnel
Operative Text
A. In every multiple dwelling containing 15 or more dwelling units there shall be living on the premises and regularly present there a competent superintendent or manager who shall be responsible for the conduct, operation and maintenance of such dwelling, except that where two such dwellings, under the same ownership, are connected or adjoining, one such superintendent or manager shall be sufficient for both dwellings. During any temporary absence of such superintendent or manager, there shall be present on said premises at all times a competent English-speaking adult who is charged with the responsibility of dealing with any emergency situation that may arise. B. The Board of Trustees may, in its sole discretion, waive the provisions of Subsection A as they apply to the building known as Bond Parc, located at 12 Bond Street, Great Neck, New York, which requires that there be living in the premises and regularly present a superintendent or manager, provided that a suitable twenty-four-hour-per-day maintenance contract is approved by the Board of Trustees, which contract shall provide that any amendment must also be approved by the Board of Trustees. Said waiver shall apply for only so long as such a contract is in effect for said building and only for so long as there shall be present in the premises at all times a competent English-speaking adult who is charged with the responsibility of dealing with any emergency situation that may arise. C. In every hotel and specialized senior housing facility, there shall be present, on-site, 24 hours per day, a properly trained manager or administrator who shall be responsible for and have the authority for the conduct, operation and maintenance of such hotel or facility. D. In every hotel and specialized senior housing facility, a qualified maintenance person shall be present on-site at least eight hours per day during the hours 6:00 a.m. to 10:00 p.m. on at least five days per week, and at all other times shall be either present on-site or on-call to deal promptly with emergencies. E. In every residential building, except one-family or two-family dwellings, there shall be posted on the building's bulletin board or at a conspicuous place within the building's lobby a sign, no smaller than 8 1/2 inches by 11 inches, in a form approved by the village, which lists the telephone numbers of the Fire Department; the Health Department; the Police Department; and an emergency telephone number to contact the owner or management company when the resident superintendent or manager is unavailable. F. Upon application, the Board of Trustees may waive the provisions of Subsection A as they apply to any multiple dwelling within the village, provided that all the following conditions are met: (1) A suitable twenty-four hour-per-day maintenance contract must be in effect for the premises, which shall be presented to and approved by the Board of Trustees. Said contract must also provide that no amendment thereto shall be effective unless approved by the Board of Trustees. (2) There must be present on the premises, 24 hours per day, a competent English-speaking adult who is charged with the responsibility of promptly arranging for any necessary maintenance services and of dealing with any emergency situations that may arise. Said person shall have access at all times to keys to the public areas and common mechanical areas of the premises, which keys shall be stored in a secure location on site. (3) A maintenance person, with skills comparable to a competent on-site superintendent, shall be present on the premises seven days per week for at least nine hours each day between the hours of 7:00 a.m. and 9:00 p.m. (4) All occupants and tenants of the multiple dwelling shall be informed of the dates and times when the on-site maintenance person shall be present on the premises and of the procedures (including names and telephone numbers) for obtaining necessary maintenance and emergency services. Said information shall be provided, in writing, prior to the occupancy of the premises by an occupant or tenant, either when a lease is signed or when a copy of the bylaws is provided. Any application for a waiver under Subsection F shall provide the Board of Trustees with a sample copy of the written notification proposed to be given to occupants and tenants if the application is granted. (5) In addition to the above conditions, the Board of Trustees may impose any other conditions which it determines are reasonable and necessary in connection with granting such a waiver.
Great Neck Plaza Code ch. 124 § 124-49 establishes staffing requirements for residential buildings based on their type and size. Multiple dwellings with 15 or more units must have a live-in superintendent or manager on the premises at all times, with a competent English-speaking adult covering any temporary absences. Hotels and specialized senior housing facilities face additional requirements, including 24-hour on-site management and regular maintenance coverage. All residential buildings (except one- and two-family homes) must post an emergency contact sign in a lobby or on a bulletin board listing key phone numbers.
Plain English — not legal advice.
Operators of multiple dwellings subject to ch. 124 § 124-49 generally ensure that a qualified superintendent or manager lives on-site and that a competent English-speaking adult is always available during any absence. For hotels and specialized senior housing, compliant operators maintain 24-hour on-site management and scheduled maintenance coverage. Operators who wish to forgo a live-in superintendent may apply to the Great Neck Plaza Board of Trustees for a waiver under Subsection F, which requires an approved 24-hour maintenance contract, a continuously present English-speaking adult with key access, and written notification to all tenants about maintenance schedules and emergency contacts.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Under ch. 124 § 124-49, tenants in qualifying multiple dwellings have a right to expect a live-in superintendent or manager, or an approved alternative arrangement that includes around-the-clock coverage and a posted emergency contact sign in the building lobby. If a building appears to lack the required staffing or signage, tenants may raise this as a potential code violation with the Village of Great Neck Plaza's relevant enforcement authority. Tenant-rights organizations can help residents understand what documentation to gather and what local complaint processes may be available.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 9, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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