New Rochelle, N.Y., Code of Ordinances ch. 209 § 209-3
Identification of superintendent, janitor, housekeeper, oil supplier and oil burner/furnace repair company
Operative Text
It shall be the duty of the owner of such dwelling and the management agent in control thereof to cause to be posted and maintained in a conspicuous place in such dwelling a legible sign which shall bear the names, addresses, including apartment numbers, if any, and the telephone numbers of the superintendent, janitor, housekeeper, oil supplier and oil burner/furnace repair company. In addition, the owner of such dwelling and the management agent in control thereof shall also post and maintain a legible sign on the outside face of the door to the oil burner/furnace area, which sign shall bear the names, addresses and twenty-four-hour emergency numbers of the oil supplier and oil burner/furnace repair company. Any change in the superintendent, janitor or housekeeper shall necessitate the posting and maintenance of a new identification sign within five days after such change. Additionally, in a multiple dwelling of six units or more such superintendent, janitor or housekeeper must either be available 24 hours per day in order to respond to residents' complaints or maintain a telephone answering machine or equally reliable message-receiving service in order to accept residents' complaints. If such message retrieval system is employed, it will be the affirmative obligation of the superintendent, janitor or housekeeper to contact the complaining resident within 24 hours of the receipt of such complaint.
New Rochelle Code ch. 209 § 209-3 requires that every covered dwelling display a clearly readable sign in a prominent interior location listing the names, addresses, and phone numbers of the superintendent, janitor, housekeeper, oil supplier, and oil burner/furnace repair company. A separate sign with 24-hour emergency contact information for the oil supplier and repair company must also be posted on the outside of the oil burner/furnace room door. When the superintendent, janitor, or housekeeper changes, a new sign must be posted within five days. In buildings of six or more units, the superintendent, janitor, or housekeeper must be reachable around the clock—either in person or through a message system—and must respond to any complaint within 24 hours of receiving it.
Plain English — not legal advice.
Operators of dwellings subject to New Rochelle Code ch. 209 § 209-3 generally keep two types of posted signs current: one inside the building listing all required contacts, and one on the oil burner/furnace room door with 24-hour emergency numbers for the oil supplier and repair company. Compliant operators update the interior sign within five days whenever there is a change in superintendent, janitor, or housekeeper. In buildings of six or more units, operators ensure that the designated on-site contact is either available around the clock or uses a reliable message-retrieval system and follows up with residents within 24 hours of any complaint.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Under New Rochelle Code ch. 209 § 209-3, residents of covered dwellings have a right to find clearly posted contact information for building staff and emergency service providers in a conspicuous location inside the building and on the oil burner/furnace room door. If those signs are missing, outdated after a staff change, or if a superintendent, janitor, or housekeeper in a six-or-more-unit building fails to respond to a complaint within 24 hours, that may constitute a violation of this provision. Tenants who believe this rule is not being followed can document the issue, contact the City of New Rochelle's code enforcement office, or reach out to a local tenant-rights organization to learn about available options.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 7, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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