White Plains, N.Y., Mun. Code ch. 4-19 § 4-19-25

Complaints

In Force
Verified 10/12/2026 · Next check 11/11/2026
White PlainsFair Housing & Anti-Discrimination

Operative Text

White Plains, N.Y., Mun. Code ch. 4-19 § 4-19-25
(a) Any person aggrieved in any manner by a violation of any provision of this article may file a written complaint with the human rights director. The complaint shall be addressed to the human rights director and shall state:
(1) The name and address of the complainant;
(2) The name and address of the person or persons against whom the complaint is brought, if known to the complainant;
(3) The address of the property involved;
(4) The name and address of all persons believed to have knowledge concerning the alleged violation;
(5) The facts surrounding the alleged violation of this article; and
(6) Such other information as may be required by the human rights director.
(b) Any complaint shall be barred from consideration unless it is filed with the human rights director within six (6) months after the alleged discriminatory practice has occurred. The human rights director may extend the time for filing the complaint for an additional sixty (60) days when conciliation efforts are pending.
(c) The human rights director shall serve a copy of the complaint upon the person against whom the complaint is brought personally or by certified mail within ten (10) business days of the filing of the complaint.
(d) The person or persons against whom the complaint is brought shall have ten (10) business days from receipt of the complaint, to respond to director's charges, in person at the commission office, by mail or telephone.
(e) The human rights director shall investigate the complaint and determine whether or not, in his opinion, probable cause exists for believing that the allegations made in the complaint are true.
(f) If after such investigation, the human rights director determines that probable cause does not exist to believe that the allegations made in the complaint are true, he shall dismiss the complaint and shall so notify the complainant and all other parties interested.
(g) If, after such investigation, the human rights director determines that probable cause does exist to believe that the allegations made in the complaint are true, he shall set a date for a conference and notify the parties of the time and place thereof. At such conference, the human rights director shall interview the complainant and the person or persons against whom the complaint has been directed and shall attempt to resolve the complaint by conciliation.
(h) The human rights director is authorized to hold closed meetings for conciliation of complaints of discrimination brought pursuant to this article. Nothing said or done in the course of such meetings shall be made public by the human rights director, the complainant or by any other party to the proceedings without the written consent of all persons concerned.
(i) If the human rights director is unable to secure voluntary compliance or effect conciliation and if he has made a determination of the probable occurrence of one or more of the prohibited acts as hereinabove defined, the human rights director, with the concurrence of the corporation counsel, may elect any of the following procedures:
(1) Assist the complainant in the preparation and submission of a housing discrimination complaint (HUD Form 903) with the appropriate division of the United States Department of Housing and Urban Development;
(2) Assist the complainant in the preparation and submission of a complaint to the state division of human rights under Article 15 of the New York Executive Law; or
(3) Submit the complaint to the corporation counsel who, on behalf of the city may institute and maintain an action in the city court of the city to impose any fine or to enter judgment for any penalty provided for in this article.
Source: Legislative text reproduced verbatim
Plain English

White Plains Mun. Code ch. 4-19 § 4-19-25 establishes the process by which someone who believes they have experienced a housing discrimination violation may bring a formal complaint before the city's human rights director. The complaint must be filed within six months of the alleged discriminatory act, include specific identifying and factual information, and will be investigated to determine whether probable cause exists. If probable cause is found and voluntary resolution fails, the matter can be escalated to federal or state agencies, or pursued through city court.

Written by anthropic/claude-sonnet-4.6 · Reviewed on October 1, 2026

Plain English — not legal advice.

For Property Managers

Under White Plains Mun. Code ch. 4-19 § 4-19-25, a property owner or manager named in a complaint will receive a copy served personally or by certified mail within ten business days of filing, and has ten business days to respond to the director's charges. Operators who receive such a complaint generally cooperate with the human rights director's investigation and participate in any scheduled conciliation conference. Maintaining clear records of rental practices and communications can support a timely and organized response to any inquiry.

General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.

For Tenants

White Plains Mun. Code ch. 4-19 § 4-19-25 gives anyone who believes they have been harmed by a housing discrimination violation the right to file a written complaint with the city's human rights director, provided it is filed within six months of the alleged incident. If the director finds probable cause and conciliation does not resolve the matter, the provision allows for referral to the U.S. Department of Housing and Urban Development, the New York State Division of Human Rights, or city court. Tenants exploring this process may find it helpful to consult a local tenant-rights organization or legal aid office for general guidance on what information to gather and how the complaint process works.

General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.

Generated October 1, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.

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Related Rules

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§ 2
Policies; recommendations

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