24 C.F.R. § 983.252
§ 983.252 PHA information for accepted family. (24 CFR Part 983)
Operative Text
(a) Oral briefing. When a family accepts an offer of PBV assistance, the PHA must give the family an oral briefing. (1) The briefing must include information on the following subjects: (i) A description of how the program works; (ii) Family and owner responsibilities; and (iii) Family right to move. (2) The PHA must take appropriate steps to ensure effective communication in accordance with 24 CFR 8.6 and 28 CFR part 35, subpart E, and must provide information on the reasonable accommodation process. (b) Information packet. The PHA must give the family a packet that includes information on the following subjects: (1) How the PHA determines the total tenant payment for a family; (2) Family obligations under the program; and (3) Information on Federal, State, and local equal opportunity laws, the contact information for the Section 504 coordinator, a copy of the housing discrimination complaint form, and information on how to request a reasonable accommodation or modification under Section 504, the Fair Housing Act, and the Americans with Disabilities Act; (4) PHA subsidy standards, including when the PHA will consider granting exceptions to the standards as allowed by 24 CFR 982.402(b)(8), and when exceptions are required as a reasonable accommodation for a person with disabilities under Section 504, the Fair Housing Act, or the Americans with Disabilities Act; and (5) Family right to move. (c) Statement of family responsibility. The PHA and family must sign the statement of family responsibility. (d) Providing information for persons with limited English proficiency. The PHA must take reasonable steps to ensure meaningful access by persons with limited English proficiency in accordance with obligations and procedures contained in Title VI of the Civil Rights Act of 1964, and HUD's implementing regulation at 24 CFR part 1., Executive Order 13166, and HUD's Final Guidance to Federal Financial Assistance Recipients Regarding Title VI Prohibition Against National Origin Discrimination Affecting Limited English Proficient Persons (72 FR 2732) or successor authority.
Under 24 CFR Part 983 § 983.252, when a family accepts Project-Based Voucher (PBV) assistance, the Public Housing Authority (PHA) is required to conduct an oral briefing covering how the program operates, the responsibilities of both the family and the owner, and the family's right to move. The PHA must also provide a written information packet addressing topics such as how the tenant's payment is calculated, family obligations, fair housing and disability rights resources, subsidy standards, and mobility rights. Additionally, the PHA and family must sign a statement of family responsibility, and the PHA must take reasonable steps to ensure that people with disabilities and those with limited English proficiency can meaningfully access all of this information.
Plain English — not legal advice.
While § 983.252 places its primary obligations on the PHA rather than the property owner, operators participating in the PBV program should be aware that families entering the program have been formally briefed on owner responsibilities, fair housing requirements, and the family's right to move. Compliant PBV operators generally familiarize themselves with the subsidy standards and reasonable accommodation obligations described in the information packet, since families receive documentation of those standards at intake. Understanding what families have been told under § 983.252 helps owners maintain consistent, well-documented practices around lease terms, accessibility requests, and program compliance.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Under § 983.252, when you accept PBV assistance, the PHA is required to give you both an oral briefing and a written information packet before you sign the statement of family responsibility — these materials should explain your payment obligations, your right to move, and your fair housing and disability rights, including how to request a reasonable accommodation. If you believe the PHA did not provide these materials or failed to communicate them in an accessible way (for example, due to a disability or limited English proficiency), that gap may be relevant to raising a concern with your local PHA, a HUD field office, or a tenant-rights organization. Reviewing the information packet you received under § 983.252 is a useful starting point for understanding your rights and the complaint resources available to you.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated September 4, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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