HUD Handbook 4350.3 § 2-30
Information about Availability of Accessible Units (HUD Occupancy Handbook 4350.3 REV-1 CHG-4)
Operative Text
A. Owners must have policies and practices to ensure that information about the
availability of accessible units reaches eligible persons with disabilities. (See
Chapter 4, Section 2, for information about marketing.)
B. HUD also encourages owners to maintain contact with sources/agencies in the
community who provide services to persons with disabilities so that, when
accessible units become available, persons in need of these units may have the
opportunity to live in them.Section 2-30 of HUD Handbook 4350.3 REV-1 CHG-4 establishes that housing owners are required to have documented policies and practices ensuring that people with disabilities can learn about the availability of accessible units. The provision also reflects HUD's encouragement—though not a strict mandate—for owners to build relationships with community organizations that serve people with disabilities, so that accessible vacancies are more likely to reach those who need them. Together, these requirements and recommendations are aimed at reducing informational barriers that might otherwise prevent eligible individuals from accessing suitable housing.
Plain English — not legal advice.
Under HUD Handbook 4350.3 REV-1 CHG-4 § 2-30, compliant operators maintain written policies and practices specifically designed to ensure that outreach about accessible unit availability reaches people with disabilities, consistent with the marketing guidance in Chapter 4, Section 2. Operators commonly document their outreach channels—such as notices to disability-services organizations, accessible-format communications, and coordination with local agencies—to demonstrate that these policies are active and effective. Maintaining ongoing relationships with community service providers is also encouraged by HUD as a best practice for ensuring accessible units are filled by those who need them.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
HUD Handbook 4350.3 REV-1 CHG-4 § 2-30 gives people with disabilities a basis to expect that housing owners subject to HUD oversight have active policies ensuring they can learn about accessible unit availability—not just that such units exist. If a tenant or applicant believes an owner is failing to make this information accessible, one general path is to file a complaint with the U.S. Department of Housing and Urban Development, which oversees compliance with this handbook. Tenant-rights organizations and disability advocacy groups in the community can also be a resource for understanding what outreach practices owners are generally expected to maintain.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated September 25, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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