HUD Handbook 4350.3 § 2-48

A.       HUD is responsible for responding to complaints involving the Fair Housing Act,
                 Section 504 requirements, and other civil rights requirements.

        B.       Anyone who believes that he or she has been subject to discriminatory treatment
                 from the owner of a particular property may file a housing discrimination
                 complaint.

        C.       If applicants or tenants indicate to an owner that they want to file a housing
                 discrimination complaint, the owner should:

                 1.     Refer the individual to HUD;

                 2.     Provide the individual with FHEO’s pamphlet, Fair Housing – It’s Your
                        Right (HUD-1686-FHEO, March 2001); and/or

                 3.     Review his/her property’s policies and procedures to determine whether
                        the individual’s assertions have any merit and make corrections as
                        necessary to ensure compliance with Fair Housing requirements.

        D.       Housing discrimination complaints should be directed to the HUD Regional Office
                 of Fair Housing and Equal Opportunity responsible for the location in which the
                 complaint occurred. FHEO staff will respond to complaints in accordance with
                 established HUD procedures.