HUD Handbook 4350.3 § 2-48
Housing Discrimination Complaints (HUD Occupancy Handbook 4350.3 REV-1 CHG-4)
Operative Text
A. HUD is responsible for responding to complaints involving the Fair Housing Act,
Section 504 requirements, and other civil rights requirements.
B. Anyone who believes that he or she has been subject to discriminatory treatment
from the owner of a particular property may file a housing discrimination
complaint.
C. If applicants or tenants indicate to an owner that they want to file a housing
discrimination complaint, the owner should:
1. Refer the individual to HUD;
2. Provide the individual with FHEO’s pamphlet, Fair Housing – It’s Your
Right (HUD-1686-FHEO, March 2001); and/or
3. Review his/her property’s policies and procedures to determine whether
the individual’s assertions have any merit and make corrections as
necessary to ensure compliance with Fair Housing requirements.
D. Housing discrimination complaints should be directed to the HUD Regional Office
of Fair Housing and Equal Opportunity responsible for the location in which the
complaint occurred. FHEO staff will respond to complaints in accordance with
established HUD procedures.Under HUD Handbook 4350.3 REV-1 CHG-4 § 2-48, HUD bears responsibility for handling complaints that allege violations of the Fair Housing Act, Section 504, and related civil rights requirements. Any person who believes they have experienced housing discrimination may file a complaint, which is directed to the HUD Regional Office of Fair Housing and Equal Opportunity (FHEO) covering the area where the alleged discrimination occurred. FHEO staff then processes those complaints according to established HUD procedures.
Plain English — not legal advice.
HUD Handbook 4350.3 REV-1 CHG-4 § 2-48 outlines specific steps that compliant property owners and managers generally take when an applicant or tenant expresses a desire to file a housing discrimination complaint. Those steps include referring the individual to HUD, providing HUD's Fair Housing pamphlet (HUD-1686-FHEO), and conducting an internal review of the property's own policies and procedures to identify and correct any potential Fair Housing compliance gaps. Operators who maintain documented, regularly reviewed fair housing policies are generally better positioned to demonstrate ongoing compliance.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Under HUD Handbook 4350.3 REV-1 CHG-4 § 2-48, anyone who believes they have been subjected to discriminatory treatment by a property owner has the right to file a housing discrimination complaint with HUD. Complaints are handled by the HUD Regional Office of Fair Housing and Equal Opportunity (FHEO) for the region where the alleged discrimination took place, and FHEO staff follows established HUD procedures in responding. Tenants and applicants who want to understand their options may contact HUD directly, consult a local tenant-rights organization, or request the Fair Housing – It's Your Right pamphlet (HUD-1686-FHEO) from the property owner or HUD.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated September 25, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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