HUD PIH Notice § 2020-32
Guidance for PHAs on the Allowability of Remote Hearings and Remote Briefings (HUD PIH Notices)
HUD guidance — not codified law
In Force
Verified 10/14/2026 · Next check 10/21/2026
effective 10/6/2026FederalAffordable Housing ProgramsOperative Text
HUD PIH Notice § 2020-32
Special Attention of: Notice PIH 2020-32
Directors of HUD Regional and Field
Offices of Public Housing; Public Housing
Agencies Issued: November 20, 2020
Expires: This notice remains in effect
until amended, superseded, or rescinded
Cross References: 24 CFR 882.514, 24
CFR 960.208, 24 CFR 966.54; 24 CFR
966.56; 24 CFR 982.554; 24 CFR
982.555; 24 CFR 982.301(a); 24 CFR
983.252(a); Notice PIH 2013-27; Notice
PIH-2015-06; Notice PIH-2019-05
Subject: Guidance for PHAs on the Allowability of Remote Hearings and Remote
Briefings
1. Purpose. The Coronavirus Disease 2019 (COVID-19) and social distancing requirements
present significant challenges for public housing agencies (PHAs) to conduct in-person hearings
and briefings. As remote environments become more common, this guidance presents best
practices for determining if barriers exist to conducting a remote hearing or remote briefing. If
the remote hearing or remote briefing is scheduled, this guidance also outlines PHA
requirements to ensure equal opportunity and nondiscrimination for individuals with disabilities
and limited English proficient (LEP) persons under Section 504 of the Rehabilitation Act of
1973 (Section 504), the Americans with Disabilities Act of 1990 (ADA), Title VI of the Civil
Rights Act of 1964, and the Fair Housing Act. This notice will remain in effect post-COVID-19.
This notice provides a summary and hyperlinks to guidance that discuss approaches to remote
hearings. Readers are advised that this document is not exhaustive.
The contents of this notice, except when based on statutory or regulatory authority or law, do
not have the force and effect of law and are not meant to bind the public in any way. This
document is intended only to provide clarity to the public regarding existing requirements under
the law or agency policies.
2. Background. The activities in HUD-assisted programs listed below require an individual or
group meeting to convey or meet regulatory requirements. Advances in technology provide
www.hud.gov espanol.hud.gov
options for PHAs and families to participate remotely. Hearings and briefings may be
conducted telephonically, via video-teleconferencing, or through other virtual platforms absent
a request by a party for an in-person hearing or briefing. Below are the regulatory program
requirements for a hearing or oral briefing.
Public Housing program:
a. Applicant: The PHA must provide an applicant an opportunity for an informal
hearing following the PHA’s determination of applicant ineligibility and denial of
admission to a project (24 CFR 960.208).
b. Participant: PHA grievance procedures are required to assure that a tenant is
afforded an opportunity for a hearing if the tenant disputes any PHA action, or
failure to act, involving the tenant’s lease or adverse effects on the tenant’s rights,
duties, welfare, or status (24 CFR Part 966, Subpart B). These include termination
of tenancy, denial of household composition changes, denial of transfers,
determination of rent, and other adverse actions such as fees.
Housing Choice Voucher (HCV), Project-Based Voucher (PBV), and Moderate
Rehabilitation programs:
c. Applicant: An oral briefing is required for all new applicants to the HCV program
(24 CFR 982.301(a)) and the PBV program (24 CFR 983.252(a)). A briefing is
required for all new applicants to the Moderate Rehabilitation program (24 CFR
882.514(d)).
d. Applicant: The PHA must provide an applicant an opportunity for an informal
review of the PHA decision denying assistance to the applicant (24 CFR 982.554;
24 CFR 882.514(f)).
e. Participant: The PHA must provide a participant an opportunity for an informal
hearing if a participant contests the PHA’s determination of the family’s income,
utility allowance, or unit size, or if the participant contests the PHA’s proposed
termination of the participant’s assistance. If the PHA seeks to terminate the
participant’s assistance, the PHA must first provide the opportunity for an informal
hearing before it terminates housing assistance payments (HAP) for the family
under a HAP contract (24 CFR 982.555(a)(2); 24 CFR 882.514(f)).
f. Tenant Protection Voucher (TPV) Family Briefing: Notice PIH-2013-27 requires
PHAs to conduct a family briefing prior to obtaining a family’s voluntary written
consent to relinquish their right to tenant-based assistance for families electing to
remain in a project with TPVs. This applies to projects selected for PBV assistance
that have undergone a Housing Conversion Action and projects that will undergo a
Housing Conversion Action prior to the PHA’s selection of the PBV project.
Likewise, Notice PIH-2019-05 also requires a family briefing prior to obtaining a
family’s voluntary written consent to relinquish their right to tenant-based assistance
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if a PHA plans to use PBVs as part of, or immediately following, a Section 22
streamlined voluntary conversion of a public housing property.
3. Applicability. This notice applies to all PHAs, including Moving to Work agencies,
administering Public Housing, HCV/PBV and the Moderate Rehabilitation programs.
4. Definitions.
a. Remote Hearing. Under this notice, a “remote hearing” in public housing refers to
the informal hearing for a denial of admission (24 CFR 960.208(a)), the informal
settlement of a grievance for a participant (24 CFR 966.54) and the grievance
hearing for a participant (24 CFR 966.56). In the HCV program, a “remote hearing”
refers to the informal review for denial of assistance (24 CFR 982.554) and an
informal hearing for a participant (24 CFR 982.555). In the Moderate Rehabilitation
program, a “remote hearing” refers to the informal hearing for denial of assistance
or termination of assistance (24 CFR 882.514(f)).
b. Remote Briefing. Under this notice, a “remote briefing” refers to the oral briefing
PHAs are required to provide to every new HCV program applicant (24 CFR
982.301(a)), including project-based voucher applicants (24 CFR 983.252(a)) and
the TPV family briefing (as described in Section 2.f above. It also refers to the
briefing PHAs are required to provide to every new Moderate Rehabilitation
applicant (24 CFR 882.514(d)).
5. Requirements for the Technology Platform.
a. Accessibility requirements for persons with disabilities. Under Section 504 and
the ADA, PHAs are obligated to take appropriate steps to ensure effective
communication with applicants, participants, members of the public, and
companions with disabilities through the use of appropriate auxiliary aids and
services (AA/S) (28 CFR 35.160(a)(1); 24 CFR 8.6). PHAs are required to furnish
appropriate auxiliary aids and services to afford individuals with disabilities an
equal opportunity to participate in, and enjoy the benefits of, each of the PHA’s
services, programs, and activities (28 CFR 35.160(b)(1); 24 CFR 8.6). The Fair
Housing Act has similar requirements (24 CFR 100.202(b); 24 CFR 100.204(a),
(b)). In addition, under these laws, PHAs are required to make reasonable
accommodations in policies, practices, and procedures to ensure persons with
disabilities have equal opportunity to participate in all the PHA’s privileges,
benefits, and services (24 CFR 8.33; 28 CFR 35.130(b)(7); 24 CFR 100.204).
i. Accessible Platform. For a remote hearing or remote briefing, steps for an
accessible platform include ensuring any information, websites, emails, digital
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notifications, and platforms are accessible for persons with vision, hearing, and
other disabilities. Helpful guidelines for ensuring the accessibility of web-
based and digital materials are available through the World Wide Web
Consortium’s Web Accessibility Initiative at https.//www.w3.org/WAI/.
ii. Individualized auxiliary aids or services. To provide effective
communication in a digital context, individualized AA/S may include audio
description, captioning, sign language and other types of interpreters, keyboard
accessibility, accessible documents, screen reader support, and transcripts.
Examples of AA/S that may be necessary when conducting a remote hearing or
remote briefing can be found at 28 CFR 35.104.
Under Section 504 and the ADA, the type of auxiliary aid or service necessary
to ensure effective communication will vary in accordance with the method of
communication used by the individual, the nature, length, and complexity of
the communication involved, and the context in which the communication is
taking place. Important information is conveyed during hearings and briefings.
PHAs must give primary consideration to the auxiliary aid or service requested
by the individual with a disability. In order to be effective, auxiliary aids or
services as this term is defined in 28 CFR 35.104 and 24 CFR 8.3 must be
provided in accessible formats, in a timely manner, and in such a way as to
protect the privacy and independence of the individual with a disability as this
term is defined in 28 CFR 35.108 (see also 28 CFR 35.160(b)(2); 24 CFR 8.6).
PHAs may never request or require that individuals with disabilities provide
their own auxiliary aids or services, including for remote hearings or remote
briefings. PHAs may not rely on an adult or minor child accompanying a
person with a disability to interpret or facilitate communication for such person,
except in an emergency involving an imminent threat to the safety or welfare of
an individual or the public where there is no interpreter available; or where the
individual with a disability specifically requests that the accompanying adult
interpret or facilitate communication, the accompanying adult agrees to provide
such assistance, and reliance on that adult for such assistance is appropriate
under the circumstances. (28 CFR 35.160-164; 24 CFR 8.6).
iii. Reasonable Accommodations. PHAs are required to make reasonable
accommodations in policies, practices, and procedures to ensure persons with
disabilities have a full and equal opportunity to participate in and benefit from
all aspects of the hearing process. This obligation is in addition to the
obligation to ensure effective communication under Section 504 and the ADA.
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If no method of conducting a remote hearing or remote briefing is available that
appropriately accommodates an individual’s disability, the PHA may not hold
against the individual his or her inability to participate in the remote hearing or
remote briefing. The PHA should consider whether postponing the hearing or
remote briefing to a later date is appropriate or whether there is a suitable
alternative to meet the participant’s satisfaction more expeditiously.
Disabilities are individualized, and the appropriate auxiliary aid or service necessary
or reasonable accommodation depends on the specific circumstances and
requirements to ensure the individual with a disability has equal opportunity to
participate in and benefit from the remote hearing or remote briefing. For example,
individuals with cognitive or learning disabilities may require assistance from an
advocate who may not be in the same location as that individual. Individuals with
vision disabilities may request documents in different formats in order to increase
the font size and to use with assistive technologies. Some persons who are deaf do
not use sign language and may request captioning, which must be professionally
prepared and not auto-generated by the hearing platform, since that would not result
in effective communication (28 CFR 35.160(b)(2); 24 CFR 8.6).
b. Requirement for persons with limited English proficiency (LEP). PHAs must
take reasonable steps to ensure full and meaningful access to the remote hearing or
remote briefing for LEP persons consistent with its obligations under Title VI of the
Civil Rights Act of 19641. The obligation to provide meaningful access for LEP
persons, regarding remote hearings and remote briefings, is particularly important
meaning that the PHA will generally need to coordinate with a remote language
interpretation service prior to the remote hearing or remote briefing. Further,
conferencing technology may provide for remote interpretation; if video technology
is available, remote interpretation using video is generally preferred over voice-only
because of the additional visual cues. Importantly, though, PHAs cannot rely on
minors to interpret.
For written materials, PHAs should engage with a language translation service. All
written materials related to the remote hearing or remote briefing, whether paper or
electronic, and whether provided before, during, or after the hearing, may need to be
provided in translated format.
6. Identify and Resolve Technology Barriers Prior to Conducting the Remote Hearing or
Remote Briefing. The lack of technology or inability to use technology for a remote
hearing or remote briefing can impose a disadvantage for individuals or families that may
1
See also Lau v. Nichols, 414 U.S. 563 (1974).
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not be apparent to the PHA. Thus, the PHA should determine if barriers exist prior to
scheduling the remote hearing or remote. If the participant does not have proper
technology access which will allow the individual to fully participate, then the remote
hearing or remote briefing should be postponed, or an in-person alternative must be
provided2. This includes if an individual’s witness for the remote hearing is unable to
participate due to a lack of access to technology. If the participant does not have proper
technology access and the remote hearing or remote briefing warrants postponement due to
the lack of proper technology access, the PHA may not hold against the individual his or
her inability to participate in the remote hearing or remote briefing. For use of videos or
telephones, all materials to be presented during the remote hearing or remote briefing,
whether paper or electronic, must be provided to the individual or family prior to the remote
hearing or remote briefing (see Section 7 of this notice for more information) and the
participant shall be provided an accessible means by which to transmit the individual’s own
evidence, such as through email or text. Below are best practices in making the
determination if a remote hearing or remote briefing can take place.
a. Survey the Family to Identify Barriers. To determine if there are technology
barriers, the PHA should survey what technology resources the family has to
conduct a remote hearing or remote briefing. For example, the PHA could ask if
the resident has a computer, phone, tablet or laptop that has a camera, does the
resident have internet access or can the resident go to a place with sufficient
privacy and internet access (family, friend or neighbor’s home), or can technology
be borrowed. During such surveys, PHAs must still meet their obligations under
Section 504 and the ADA to effectively communicate to persons with disabilities,
and under Title VI of the Civil Rights Act of 1964 to provide meaningful access to
individuals with LEP.
b. Resolve Barriers. Depending on the barriers identified, HUD offers the following
best practices that PHAs could consider when resolving a barrier and proceeding
with scheduling a remote hearing or remote briefing.
i. PHA supplied devices or private PHA office space (community
laptop/tablet, building Wi-Fi, mobile hot spot, private room in the PHA
office building). For the public housing program, PHAs can use traditional
operating funds to establish community rooms with computers and internet
service to conduct the remote hearing or remote briefing. PHAs could also
provide the individual or family with temporary access to the property’s
password protected Wi-Fi or provide a mobile hotspot that can be accessed
2
HUD regulations require that the hearing must be scheduled promptly and within a reasonable time. A
postponement is not an indefinite delay that would contradict HUD regulations or become a due process
violation.
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from the parking lot or in the building. PHAs could also consider using a
portion of the CARES Act funds (Notice PIH-2020-07) to purchase one (1) or
multiple devices that could be delivered or otherwise made available at the
participants’ residences. Finally, PHAs could offer a private room in the PHA
office building.
ii. Smartphone Apps. Many video conferencing platforms have smartphone
apps, which can be used where the individual or family does not have access to
computers. In addition, smartphone apps can operate on Wi-Fi , and this may
be advantageous for individuals with restricted data plans.
iii. Community Resources. Research community resources, such as broadband
internet providers offering free or low-cost internet access, find local charities
or other resources for free or low-cost phones or computers, or as stated in
Section 6(b)(i) above, offer the individual or family temporary access to the
property’s password-protected Wi-Fi or provide a mobile hotspot.
iv. Personal Resources. Assess personal resources for technology access, such as
supportive services, family members, mentors, or friends who could lend the
individual or family a phone or computer.
v. Voice Only Option (Telephone). Most individuals have, or can use, a
telephone. However, conducting a remote hearing or remote briefing by
telephone is the least preferred option due to the challenges of not being able to
view documents being presented at the remote hearing or remote briefing (e.g.,
screen sharing) and not being able to identify who is speaking during a phone
call with multiple attendees. In addition, the participant should not feel
pressured to conduct a remote hearing or remote briefing by telephone.
However, if the PHA and participant choose to proceed with a telephone
hearing or briefing, the PHA should provide the resident with a consent form,
that meets the requirements for accessibility for persons with disabilities and
persons with LEP (see Section 5 of this notice), so the resident has complete
knowledge of their rights, as well as the risks and benefits of conducting the
remote hearing or remote briefing by phone. To obtain valid consent, it may be
necessary for the PHA to verbally inform a participant of the content of the
consent form prior to signing, or the PHA may need to get consent from the
participant’s appointed representative or guardian. The PHA should also
consider that some residents may have restricted data plans or a limited
number of minutes, so a PHA could use voice-only participation through a toll-
free phone number. Further, some cell phone carriers charge differently for
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incoming and outgoing calls. The PHA should consider calling the resident to
minimize cost.
7. Presenting Documents Prior to a Remote Hearing and/or Remote Briefing. If video or
telephone conference is used for the remote hearing or remote briefing, all materials being
presented, whether paper or electronic, must be provided to the individual or family prior to
the remote hearing or remote briefing, and may be submitted electronically to the HUD
Field Office of Public Housing for TPV family briefings (see Section 2.f of this notice).
Individuals or families may prefer paper printouts over electronic documents, due to lack of
access to printers, difficulty viewing detailed documents on a cell phone, or difficulty
viewing screen sharing on an app. Any materials made available to the individual or family
must meet the requirements for accessibility for persons with disabilities and persons with
LEP (see Section 5 of this notice).
a. Establish Procedures. The PHA must establish written procedures of all aspects
of how the remote hearing or remote briefing will be conducted and the procedures
should be readily available to the public. The procedures should also explain how
documents will be presented prior to a remote hearing or remote briefing. Note that
when making procedures readily available to the public, PHAs must still meet their
obligations under Section 504 and the ADA to effectively communicate to persons
with disabilities, and under Title VI of the Civil Rights Act of 1964 to provide
meaningful access to individuals with LEP. See Sections 8 and 9 of this notice for
program specific requirements regarding written procedures.
b. Personally Identifiable Information (PII). For documents that contain PII and
are provided prior to a remote hearing or remote briefing, the PHA is responsible
for minimizing the risk of exposure or misuse of the data collected, used, and
shared. Safeguard sensitive information, including all PII at all times. PII is
information that can be used to distinguish or trace an individual's identity, either
alone or when combined with other personal or identifying information directly
linked or linkable to a specific individual. Examples of PII include name, social
security number, biometric records, date and place of birth, and mother's maiden
name. PHAs are reminded not to transmit sensitive PII via an unsecured
information system (e.g., electronic mail, Internet, or electronic bulletin board)
without first encrypting the information. See Notice PIH-2015-06 for more
regarding privacy protection.
c. TPV Family Briefings – Written Consent. In addition to the provisions of this
notice, PHAs must follow the provisions of Notice PIH-2013-27 and Notice PIH-
2019-05, as applicable, on obtaining the family’s voluntary written consent for
voluntary relinquishment of their right to tenant-based assistance.
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d. Due Process for Remote Hearings. For Public Housing, PHAs must follow HUD
regulations at 24 CFR part 966, subpart B (public housing grievance process) and
include the procedures in the resident’s lease. For the HCV Program, PHAs must
follow 24 CFR 982.554 (informal review for applicant) and 982.555 (informal
hearing for participant).
i. Conducting Discovery and Providing Evidence. PHAs may request and
copy any of the individual’s or family’s documents at the PHAs’ own expense
in accordance with the applicable regulations. Additionally, the individual or
family must be given the opportunity to examine any PHA documents that are
directly relevant to the hearing prior to the remote hearing. This may include
transmitting documents electronically or by mail that would normally be
exchanged at the PHA’s office. Under Section 504, the ADA, and the Fair
Housing Act, PHAs may need to make reasonable accommodations and take
appropriate steps to ensure effective communication with individuals with
disabilities through the provision of AA/S before, during, and after any
hearing. This may require changes in how the individual or family seeks
discovery of information held by the PHA and the manner in which evidence is
made available to persons with disabilities during remote hearings (while still
meeting any applicable rules concerning the acceptance of evidence by the
hearing officer). PHAs must also take reasonable steps to ensure meaningful
access for LEP persons before, during, and after such remote hearings (28 CFR
35.160-164; 24 CFR 8.6; 24 CFR 982.555(e)(2) and (5); 24 CFR 966.56(b)).
8. Public Housing Specific Requirements
a. PHA’s Grievance Procedure: PHAs are required to provide reasonable
accommodations for persons with disabilities under 24 CFR 966.56(f) and comply
with cited guidance for persons with limited English proficiency (LEP) under 24
CFR 966.56(g). If the PHA would like to implement a remote hearing as described
in this notice, then the PHA must update its grievance procedure policy as
described in 24 CFR 966.52 to include provisions to allow for the use of mail,
electronic mail, telephone, and video call, as appropriate and as described in this
notice. When considering how the grievance hearing will be conducted under 24
CFR 966.56 (a), “reasonably convenient” must meet the requirements for
accessibility for persons with disabilities and persons with LEP in Section 5 of this
notice and consider technology barriers in Section 6 of this notice. Under 24 CFR
966.56 (b)(1), the PHA may provide “PHA documents, including records and
regulations, that are directly relevant to the hearing” directly to the resident via
email, or on a secure website or cloud-based server. The PHA shall ensure that
9
electronic information stored or transmitted is secure per Notice PIH-2015-06,
meets the requirements for accessibility for persons with disabilities and persons
with LEP in Section 5 of this notice, considers technology barriers described in
Section 6 of this notice, and explains how documents will be presented prior to a
remote hearing in Section 7 this notice.
9. HCV Specific Requirements
a. Remote Hearings – PHA’s Administrative Plan: The administrative plan must
state the PHA procedures for conducting informal hearings for applicants and
participants (see 24 CFR 982.554(b) and 24 CFR 982.555(e)). If the PHA would
like to implement a remote hearing as described in this notice, then the PHA must
update its administrative plan as described in 24 CFR 982.54 to include provisions
to allow for the use of mail, electronic mail, telephone, and video call, as
appropriate and as described in this notice. When considering how the informal
remote hearing will be conducted, the PHA shall ensure that electronic information
stored or transmitted is secure per Notice PIH-2015-06, meets the requirements for
accessibility for persons with disabilities and persons with LEP in Section 5 of this
notice, considers technology barriers described in Section 6 of this notice, and
explains how documents will be presented prior to a remote hearing in Section 7
this notice.
b. Remote Briefings:
i. Further Background: While the HCV guidebook has provided guidance for
in-person briefings and many PHAs have conducted these oral briefings in
person, there is no explicit requirement for the briefing to be held in person.
Even after the waivers and alternative requirements provided through Notice
PIH-2020-13, or its successor, expire, this notice clarifies that PHAs may
continue to conduct briefings remotely via webcast, video call, or other
methods provided they meet the minimum requirements described in this
notice.
ii. Opportunity to Ask Questions: In addition to the requirements described in
Sections 5, 6 and 7 of this notice, PHAs must provide an opportunity for
remote briefing participants to ask questions.
iii. PHA’s Administrative Plan: If the PHA would like to implement a remote
briefing as described in this notice, then the PHA must update its
administrative plan as described in 24 CFR 982.54(d)(1) to include provisions
to allow for use the of mail, electronic mail, webcast, and video call, as
appropriate and as described in this notice. When considering how the remote
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briefing will be conducted, the PHA shall ensure that electronic information
stored or transmitted is secure per Notice PIH-2015-06, meets the requirements
for accessibility for persons with disabilities and persons with LEP in Section 5
of this notice, considers technology barriers described in Section 6 of this
notice, and explains how documents will be presented prior to a remote
briefing in Section 7 this notice.
iv. Best Practices and Considerations:
1. Review voucher obligations with families at reexamination. Use other
opportunities, such as the regularly scheduled reexamination, with the
family to remind them of their program obligations to help avoid
termination.
2. Have PHA staff reach out directly to tenants by phone after the
briefing. Particularly if the briefing is not interactive, have staff reach out
directly to families by phone to make sure their questions have been
answered.
3. Consider the impact of families attending briefings remotely on other
program functions. For PHAs that already conduct their reexaminations
by mail, conducting remote briefings may mean that families never meet
face-to-face with the housing authority. PHAs need to consider if this
change impacts any other program functions and plan accordingly.
10. Information Contact: Inquiries about this notice should be directed to the appropriate field
office. Find your local field office at:
https://www.hud.gov/program_offices/public_indian_housing/about/field_office.
11. Paperwork Reduction Act: The information collection requirements contained in this notice
have been approved by the Office of Management and Budget (OMB) under the Paperwork
Reduction Act (PRA) of 1995 (44 U.S.C 3520). In accordance with the PRA, HUD may not
conduct or sponsor, and a person is not required to respond to, a collection of information
unless the collection displays a currently valid OMB control number. The following active
information collections contained in this notice have been approved under the PRA-OMB
Control Numbers 2577-0169, 2577-0083, and 2577-0220.
/s/
R. Hunter Kurtz, Assistant Secretary
for Public and Indian Housing
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Source: Legislative text reproduced verbatim
Plain English
PIH Notice 2020-32 establishes that public housing agencies (PHAs) may conduct required hearings and briefings—such as those for applicants denied admission or participants contesting adverse actions—through remote means like video conferencing or telephone, rather than exclusively in person. The notice sets out requirements for ensuring that remote platforms are accessible to people with disabilities and to individuals with limited English proficiency, consistent with Section 504, the ADA, Title VI, and the Fair Housing Act. PHAs must also identify and resolve technology barriers before scheduling a remote session, and cannot penalize a participant for being unable to participate remotely due to lack of technology access.
Written by anthropic/claude-sonnet-4.6 · Reviewed on October 7, 2026
Plain English — not legal advice.
For Property Managers
Under PIH Notice 2020-32, PHAs and property managers administering Public Housing, HCV, PBV, or Moderate Rehabilitation programs that wish to use remote hearings or briefings must update their grievance procedures or administrative plans accordingly. Compliant operators survey participants for technology barriers in advance, provide all relevant documents before the session, furnish appropriate auxiliary aids and services for persons with disabilities, and arrange language interpretation for LEP individuals. PHAs must never require participants to supply their own accommodations or rely on minor children to interpret.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
For Tenants
PIH Notice 2020-32 gives participants and applicants the right to accessible remote hearings and briefings—including sign language interpretation, captioning, or translated materials—and prohibits PHAs from penalizing anyone who cannot participate remotely due to technology barriers. If a remote format cannot adequately accommodate a disability or language need, the PHA must consider postponing or offering an in-person alternative. Tenants who believe these rights were not honored may raise the issue with their local HUD Field Office or contact a tenant-rights organization for guidance.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated October 7, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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