Haw. Rev. Stat. § 521 § 521-77
Investigation and resolution of complaints by the office of consumer protection.
Operative Text
The office of consumer protection may receive, investigate and attempt to resolve any dispute arising under this chapter. [L 1976, c 77, §2]
Under Haw. Rev. Stat. § 521-77, Hawaii's Office of Consumer Protection is authorized to receive, investigate, and work toward resolving disputes that arise under the state's residential landlord-tenant code. The provision grants the office discretionary authority to get involved in such disputes, though it does not mandate a particular outcome or process. This creates an administrative avenue for addressing landlord-tenant conflicts outside of court.
Plain English — not legal advice.
Haw. Rev. Stat. § 521-77 means that the Office of Consumer Protection may become involved in disputes between landlords and tenants under Hawaii's residential landlord-tenant law. Operators who maintain clear records of lease agreements, communications, and payments are generally better positioned to respond if the office opens an inquiry. Being cooperative and responsive if contacted by the office is a hallmark of compliant property management practice.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Under Haw. Rev. Stat. § 521-77, tenants who have a dispute arising under Hawaii's residential landlord-tenant law have the option of bringing that dispute to the Office of Consumer Protection, which has the authority to receive, investigate, and attempt to resolve it. This administrative channel can serve as an alternative or complement to other remedies available under the chapter. Tenant-rights organizations in Hawaii can help explain how this office's process works alongside other options available under the law.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated October 23, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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