Operative Text
SPS 326.36 Disconnection notice. (1) A disconnection notice shall contain all of the following information: (a) The name and address of the manufactured home community occupant and the address of the service, if different. (b) The reason for the proposed disconnection of service and a statement that service will be disconnected if one of the following does not occur: 1. The account is paid. 2. Other suitable arrangements are made. 3. Equipment changes are made. (c) A statement that the manufactured home community occupant shall immediately contact the manufactured home community operator or manufactured home community contractor at the number listed if the manufactured home community occupant disputes the account considered delinquent, if any resident is seriously ill, or if there are other extenuating circumstances. (d) A statement that residential water and sewer service shall be continued for up to 21 days during serious illness on the written recommendation of a licensed physician. (e) A statement that the manufactured home community occupant may appeal to the department if the grounds for the proposed disconnection or the amount of any charge remains in dispute after the manufactured home community occupant has pursued the available remedies with the manufactured home community operator or manufactured home community contractor. (f) The date of the notice. (g) The proposed date of disconnection. (h) A phone number at which the manufactured home community operator or manufactured home community contractor can be contacted. (i) A statement that the manufactured home community occupant may apply to accept responsibility for future bills and avoid disconnection of service as allowed under s. SPS 326.34 (7). (j) A statement that disputing any matter does not relieve the manufactured home community occupant of the obligation of paying charges not in dispute, prevent disconnection of water and sewer service for nonpayment of undisputed charges, or prevent the application of a late payment charge to amounts in dispute that are later determined to be correct. (2) If disconnection of service is to be made for default on a payment, the notice shall include an explanation of the acts of the manufactured home community occupant which are considered to constitute default.
Wisconsin Administrative Code § SPS 326.36 establishes the required contents of a disconnection notice that must be sent before water or sewer service is cut off in a manufactured home community. The notice must include identifying information, the reason for the proposed disconnection, the proposed disconnection date, and a series of protective statements — including the right to dispute the disconnection, the availability of a 21-day continuation of service during serious illness with a physician's written recommendation, and the right to appeal to the Wisconsin Department of Safety and Professional Services if a dispute remains unresolved. If the disconnection is based on a payment default, the notice must also explain specifically what conduct is considered to constitute that default.
Plain English — not legal advice.
Operators and contractors in manufactured home communities subject to § SPS 326.36 are generally expected to ensure that every disconnection notice contains each of the enumerated elements before service is terminated. A compliant notice typically identifies the occupant and service address, states the reason for disconnection, provides a contact phone number, and includes all required protective statements — covering illness protections, dispute rights, appeal rights, and the occupant's option to assume responsibility for future bills under § SPS 326.34(7). When disconnection is based on payment default, operators also include a specific explanation of the conduct deemed to constitute that default, as required by subsection (2).
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Under § SPS 326.36, manufactured home community occupants are entitled to receive a notice containing specific information before water or sewer service may be disconnected, including the reason for disconnection, the proposed disconnection date, and instructions for disputing the action. If a resident is seriously ill, the provision provides for continuation of water and sewer service for up to 21 days upon a licensed physician's written recommendation. Occupants who believe the grounds for disconnection or the amount charged remain in dispute after working with the operator or contractor may appeal to the Wisconsin Department of Safety and Professional Services, and tenant-rights organizations can help explain what options may be available under this provision.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated October 15, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
Effective Timeline
References In
Rules and statutes that cite this regulation